Blog Post

What is a maintenance emergency?

Kendell • Oct 20, 2021

What is considered an emergency?

For fires or any police related matters, please call 911.

For water leaks, flooding, or a request where if it is left unresolved, the issue could result in injury, endanger one's health, or cause significant property damage, please submit a maintenance request and mark it as urgent.

Proper maintenance is important in order to keep the property in good condition.

Where you can go to submit a maintenance request:

If you are a current tenant of Integrity Place Realty & Property Management, you can visit your online portal. From there, you will click on the tab “Maintenance” and there will be a button saying, “Request Maintenance”. It is important that you include detailed information and photos if possible. For example, if your kitchen sink is leaking, you want to include details of where it is leaking such as from the base of the faucet or from the garbage disposal underneath. This helps the maintenance staff decipher who to send out, how to inform the homeowners, and the urgency of the matter.

If you are looking for a home rental, please visit our available rentals

Available Rentals in California Available Rentals in Utah

Why submitting online and in a timely manner is best:

Requests can be called into our office. However, we prefer that you submit them online as it notifies the maintenance staff immediately. If called in, there is a higher chance that the request can get lost especially if the agent is in the field. It is always safer to report it on your portal. Through our system, we have access to all maintenance requests from all time which provides a paper trail. This can be helpful as we can keep track of all maintenance done at the property.

Submitting your maintenance request in a timely manner is vital. If you notice a water spot on your ceiling and you wait a month to report it because you did not think it was a big deal, you may become responsible for any damages that have occurred in the time frame you failed to notify.

If you are looking for a rental agency in Utah or California to manage your property, please contact us today!

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